Support
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Our commitments
5 years
Limited warranty
30 days
Returns
2 days
UK dispatch in one to two days
24 h
Engineer response
Worldwide shipping through our distribution partners.
Support FAQ
What warranty is included?
ReThink AV products have a 5-year limited warranty.
Can I return a product?
We offer 30-day returns. Contact support for assistance; an engineer answers within 24 hours.
How do I get firmware?
Firmware is available on request via /support/firmware. Choose your model to request an update.
Find firmware →Is my equipment compatible?
Our range includes products for USB-C laptops, HDMI sources and USB peripherals. Connections and capabilities vary by model: check the product specification page and contact support if you need advice.
What are the lead times?
UK dispatch is in one to two days.
Where can I buy ReThink AV products?
ReThink AV products are available worldwide through our distribution partners.